Refund Policy

Last updated: September 18, 2026

We keep refunds simple: if you're not happy within your first month, tell us and we'll give your money back — no forms, no phone trees, no guilt trips. Here's the full picture, written in plain English.

Your 30-day money-back guarantee

Every new plan comes with a 30-day money-back guarantee. If you cancel within 30 days of your first order, we refund the full amount you paid for that order. No questions asked, no justification needed.

This guarantee covers the hosting plan itself. Third-party costs that are already passed on to another company — such as a domain name registration — are not refundable once purchased, because we can't get that money back either.

Your EU right to change your mind

As a consumer in the EU, you also have a legal right to withdraw from a distance contract within 14 days of signing up (Directive 2011/83/EU). Our 30-day guarantee already gives you more than that, so in practice you're covered either way.

One thing to know: hosting is a service that starts working for you immediately — the moment your order is placed, we begin setting up your account. That's the point of buying it. Because the service starts right away, and because we give you a longer, easier guarantee than the law requires, the 14-day cooling-off period is effectively replaced by our 30-day guarantee for new orders.

How to request a refund

• Email us at help@arihosting.online with the subject line Refund Request.
• Tell us the email address or order number you used when you signed up. That's all we need.
• We'll confirm your refund within 2 working days.
• The money goes back to the same card you paid with, usually within 5–10 working days (the exact timing depends on your bank, not on us).

When a refund may not apply

• After 30 days — the guarantee covers your first month. For renewals, please cancel before the renewal date to avoid being charged.
• Domain registrations and add-ons bought on your behalf from third parties.
• Abuse or violations — if an account is suspended for breaking our terms (spam, illegal content, attacks on other servers), there is nothing to refund.

What happens to your account and data

When we refund a cancellation, we also cancel the service and remove your account's data from our servers, in line with our Privacy Policy. If you only want a partial refund or a downgrade instead, just tell us — we'll work something out.